Previously owned, certified previously owned, whatever, they are Honda Motor Co. used-cars and they won the highest praise for customer satisfaction from a survey by J.D. Power Asia Pacific.
It's the second year in a row for Honda.
The four contributing factors:
1. contract and delivery
2. sales personnel
3. vehicle purchased
4. facility and display
Sales staff got particularly high marks for vehicle knowlege and their own appearance and speech.
I like to tell the story of the second used-car I bought in Japan. It was a Honda Civic.
3-4 weeks after the purchase, the guy who sold me the car showed up at my door to see how the car was doing.
He got my business and the business of the dozens of teachers that came to work for me for the next 20 years.
Great service...great car.
How is your used-car experience?
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